Shipping & Returns

About Shipping

We prioritize prompt order processing and shipment, and provide convenient logistics tracking services. Here is the information regarding our shipping policy:

Shipment Time: We will arrange shipment within 3 business days upon receiving your order. You will receive an email notification with the tracking number of your package. This will enable you to track the status of your order at any time.

Logistics Tracking: You can use the provided tracking number to track your order on websites such as 17trak.com. This will allow you to stay updated on the current location of your package and estimated delivery time.

Shipping method: We use standard air freight as our main shipping method. This method is fast and reliable, typically delivering products around the world in around 8-25 business days.The specific reference is as follows:

Region

Transportation time(working day)

United states
Canada

7-15 days

Europe
Oceania
South East Asia

9-18 days

Argentina
Saudi Arabia
United Arab Emirates

15-22 days

Other countries

20-25 days

Please note that the actual delivery time may be affected by factors such as the destination, shipping volume, and customs clearance. We make every effort to ensure timely delivery of your order and work closely with our logistics partners to provide the best possible delivery service.

If you have any questions or need further assistance regarding the shipping of your order, please feel free to contact our customer service team. We are dedicated to providing support and addressing any inquiries you may have.


We want you to be completely satisfied with your purchase from Lady Dopastyle. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy to ensure your shopping experience is enjoyable.

Eligibility:

To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
Certain items, such as intimate apparel or personalized products, may not be eligible for return or exchange due to hygiene or customization reasons. Please check the product description for specific eligibility details.
Timeframe:

You may request a return or exchange within 14 days of receiving your order. After this timeframe, unfortunately, we cannot accept any returns or exchanges.
Please contact our customer service team at clientservice@very-charming.com to initiate the return or exchange process. Provide your order details and reason for the return/exchange.
Return Process:

Once your return request is approved, we will provide you with a return shipping label or instructions for returning the item.
Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return.
Once we receive and inspect the returned item, we will process your refund or initiate the exchange as per your request.
Refunds:

Refunds will be issued to the original payment method used for the purchase. Please allow up to 3 business days for the refund to reflect in your account, depending on your payment provider.
Shipping fees and any applicable taxes or duties are non-refundable.
Exchanges:

If you wish to exchange an item for a different size, color, or style, please indicate your preferred exchange item when contacting our customer service team. We will assist you in checking the availability and arranging the exchange.
Exchange items will be shipped to you once the returned item is received and processed.
Please note that all return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

For any further questions or assistance regarding our Return and Exchange Policy, please contact us at clientservice@very-charming.com. We are here to ensure your satisfaction and provide a smooth return or exchange experience.